F.A.Q

What is the notice period?

Our customers stay with us because we provide a great service, not because we lock them in. Should you wish to leave us, all we need is 30 days notice.

Can I change my answer or message preferences once I’m set up?

All you need to do is call your Account Manager and ask.

What happens out of hours?

If you want to send calls to us out of hours, from 5pm until 9am the next morning your calls will divert to our voicemail system where we have recorded a personalised greeting message for you. You choose how your voicemails are handled – either checked by us each morning, to be written up and sent to you as a message, or you can dial into your voicemails to listen to them.

Where is my receptionist based?

Our offices are in Bury, Manchester. You are more than welcome to drop in and meet your receptionists at any time.

How much does it cost to transfer calls to me?

The portion of the call from your receptionist to you is charged at BT Standard Rates.

I only want my calls answered by certain people – is that possible?

No – All operators are trained to a high standard and are familiar with all clients, in addition to this we have various components within the system to assist should they be unsure, all of which is based upon your instructions.

Can you put calls through to my mobile?

Yes – SMS is usually the preferred option, however live calls can be patched through to mobiles.

Can I divert my mobile to my dedicated line?

Yes – but please check the charges with your network first.

Will My Details be Safe?

Yes – we do not pass on any details of any Client or indeed any callers. Only details of the call are passed to appropriate bodies e.g. Client call details will be passed.

Can you receive faxes on my behalf?

Yes. Each fax is treated as a message and forwarded to you via email as a PDF file (which can be opened on any PC or MAC).

Do you keep a log of past messages?

Yes, and we use it regularly. If you have a caller who rang three months ago we will know who they spoke to, what the call was regarding and all their contact details before we even answer the call.

Is there a set up charge?

No there is no set up charge or any other hidden charges

How long does it take to set up the service?

All call answering and additional services can be set up within 4 hours.

How much is email/SMS delivery?

Email delivery is free and SMS delivery costs just 15p. You can choose which method of delivery you have on the setup page.

How do I get my messages?

Our receptionists normally deliver messages by text or email. We can also forward calls through to you, tell you who’s on the line, then you can choose whether to take the call or take a message.

What if I advertise more than one number?

Simply divert all your numbers to your unique Answer-4u number. Our receptionists will advise which number your caller dialled, allowing you to track which advertising source is most effective for you.

 

What are your hours of service?

Our receptionists are based in Faringdon, Oxfordshire nd Swindon, Witshire. We work Monday – Friday 9am – 5pm.

Will my caller know their calls are being diverted?

No. They will hear the usual ringing tone then our receptionists will answer the phone in your company name.

What if I get more than one call at the same time?

Our divert service allows any numbers of callers to reach your reception team at the same time.

How do you answer calls in my company name?

We provide you with a number to divert your calls to. When someone calls this number, your company name, company information and call handling instructions appear on your receptionist’s screen.